Our policy regarding service cancellations, refunds and third-party charges.
Effective Date: 22 August 2026
This Refund & Cancellation Policy applies to services provided by Irena Global Travel & HR Consultancy ("Irena Global", "we", "us" or "our").
Refund eligibility depends on the type of service, the stage at which cancellation is requested, amounts already paid to third parties and applicable laws and contractual terms.
Before making a payment, clients should carefully review the service description, applicable fees, processing requirements and any non-refundable charges.
Payment for a service does not guarantee a visa, employment offer, recruitment selection, travel approval, appointment or any other decision made by a third party.
Travel bookings, airline tickets, accommodation, travel insurance and other travel-related services may be subject to the cancellation and refund rules of the relevant airline, hotel, insurer, supplier or service provider.
Where a third-party provider has issued the booking or service, any refund will be subject to that provider's applicable terms and conditions.
Irena Global may deduct applicable supplier charges, cancellation fees, administrative charges and other non-refundable amounts before processing an eligible refund.
Visa assistance fees are generally related to consultancy, document preparation, appointment assistance, application support and other professional services provided by Irena Global.
Once the requested consultancy or processing service has commenced, professional service fees may be non-refundable to the extent permitted by applicable law.
Government fees, embassy fees, visa centre charges, appointment fees, medical charges, insurance costs, courier charges and other third-party payments are generally non-refundable where the relevant third party does not provide a refund.
Visa approval or refusal is determined by the relevant government, embassy, consulate or immigration authority. Irena Global does not guarantee visa approval.
Recruitment and HR consultancy services may involve candidate assessment, CV review, employer communication, interview coordination, document processing and other professional activities.
Payment for recruitment-related services does not guarantee employment, selection, interview, salary, visa issuance or joining of an employer.
Where a recruitment service has already been substantially performed, fees may not be refundable except where otherwise agreed in writing or required by applicable law.
Employers engaging Irena Global for recruitment or HR consultancy may be subject to separate commercial terms, service agreements or engagement letters.
Where specific refund, replacement or cancellation terms have been agreed in writing with an employer, those agreed terms will apply.
Cancellation requests should be submitted in writing by email or through another communication channel accepted by Irena Global.
The cancellation date will generally be considered the date on which the written cancellation request is received.
Cancellation does not automatically create a right to a full refund. Any refund will depend on the service already provided, third-party charges and the applicable terms agreed with the client.
Irena Global may cancel or suspend a service where necessary due to legal requirements, inability to provide the requested service, incomplete or inaccurate information, non-payment, suspected misuse or circumstances beyond our reasonable control.
Where Irena Global cancels a service for reasons within its control, any eligible refund will be assessed according to the service agreement and applicable law.
Amounts paid to government authorities, embassies, consulates, airlines, hotels, insurance companies, visa centres, medical centres, courier companies or other third parties may be subject to their own refund policies.
Irena Global cannot guarantee recovery of third-party fees where the relevant provider has declared the amount non-refundable.
Subject to applicable law, refunds may not be available where:
Refund requests should include the client's name, contact details, service requested, payment information and reason for the request.
We may request additional information or documents before assessing a refund request.
Where a refund is approved, it will normally be processed using the original payment method where reasonably possible.
Processing time may depend on the payment provider, bank or third-party service provider involved.
Where applicable, currency conversion differences, bank charges, transfer fees or payment-provider charges may be deducted from an eligible refund if they are directly associated with processing the payment or refund.
Delays caused by embassies, immigration authorities, airlines, employers, government departments, appointment systems, banks or other third parties do not automatically create a right to a refund.
Refund requests involving exceptional circumstances will be reviewed individually, taking into account the nature of the service, work already completed, third-party costs and applicable legal requirements.
Irena Global may update this Refund & Cancellation Policy from time to time. The latest version published on this website will apply to future services unless otherwise agreed in writing.
For refund or cancellation enquiries, please contact:
Irena Global Travel & HR Consultancy
Islamabad, Pakistan
Email:
info@irenaglobal.com
Phone:
+92 335 2227365