Travel • HR Consultancy • RecruitmentIslamabad, Pakistan • +92 335 2227365 • info@irenaglobal.com

Terms & Conditions

Please read these terms carefully before using our website or services.

Effective Date: 22 August 2026

Welcome to Irena Global Travel & HR Consultancy (“Irena Global”, “we”, “us” or “our”). These Terms & Conditions govern your use of our website and the travel, HR consultancy, recruitment and visa-assistance services provided by us.

By accessing our website, submitting information, applying for a vacancy, requesting consultancy services, or engaging our services, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

1. Our Services

Irena Global Travel & HR Consultancy provides consultancy and support services that may include travel assistance, HR consultancy, recruitment support, candidate sourcing and screening, CV and career support, overseas employment recruitment assistance, visa and documentation assistance, and related travel and employment consultancy.

The exact services provided will depend on the service requested and the scope agreed with the client or candidate.

2. No Guarantee of Employment

Irena Global provides recruitment and consultancy assistance but does not guarantee employment or candidate selection.

Final decisions regarding recruitment are made by the relevant employer, including decisions regarding interviews, selection, job offers, salary, benefits, employment contracts, joining dates and working conditions.

Submitting a CV, registering as a candidate or being presented to an employer does not constitute an employment offer or guarantee of employment.

3. Job Vacancies

Job vacancies published or communicated by Irena Global are subject to availability and employer requirements. Vacancy information, including job title, salary, benefits, location, working hours and eligibility requirements, may be changed, withdrawn or updated by the employer.

Candidates should carefully review the official employment offer and employment contract issued by the employer before accepting employment.

4. Candidate Responsibilities

Candidates are responsible for:

Irena Global may discontinue services where false, misleading, fraudulent or materially incomplete information is identified.

5. Employer Responsibilities

Employers engaging Irena Global are responsible for providing accurate information regarding vacancies, job requirements, compensation, employment conditions and other relevant details.

Employers remain responsible for final recruitment decisions, employment contracts, workplace conditions, salaries, benefits and compliance with applicable employment laws.

6. Visa and Work Permit Assistance

Where Irena Global provides visa, work permit or immigration-related assistance, our role is limited to consultancy, administrative assistance, documentation support and/or coordination within the agreed scope.

Approval or rejection of a visa, work permit, residence permit or immigration application is determined by the relevant government authority, embassy, consulate or other competent authority.

Important: Irena Global does not guarantee visa approval, work permit approval, immigration approval, processing time, entry into a country or issuance of a residence or employment permit.

7. Third-Party Decisions

Certain services may involve employers, government authorities, embassies, consulates, airlines, medical centres, recruitment partners and other third-party service providers.

Irena Global is not responsible for decisions, delays, cancellations, policy changes, processing times or other actions of third parties that are outside our reasonable control.

8. Fees and Payments

Applicable consultancy, recruitment, documentation, travel or other service fees will be communicated before the relevant service is provided, where applicable.

Government fees, embassy fees, medical charges, biometric charges, insurance costs, transportation costs, document attestation charges, airline charges and other third-party expenses may be separate from Irena Global's service fees.

Payment of a service fee does not guarantee employment, visa approval, work permit approval, travel approval or any other particular outcome.

9. Refunds and Cancellations

Refund eligibility depends on the nature of the service, the stage at which the service is cancelled and the applicable written terms communicated to the client or candidate.

Government charges and third-party expenses may be non-refundable. Services already performed may also be non-refundable, subject to the applicable service agreement and applicable law.

For detailed information, please refer to our Refund & Cancellation Policy.

10. Documents and Personal Information

Clients and candidates may be required to provide personal and professional information, including identification documents, passports, photographs, CVs, educational certificates and employment records.

You confirm that information and documents provided to Irena Global are genuine, accurate and provided for legitimate service purposes.

Relevant information may be shared with employers, recruitment partners, government authorities, embassies, service providers or other parties where reasonably required to provide the requested service.

11. Website Information

We make reasonable efforts to keep information published on our website accurate and up to date. However, job vacancies, salaries, travel requirements, visa rules, processing times and other information may change without prior notice.

Website information should not be treated as a substitute for official information issued by the relevant employer, government authority, embassy, consulate or other competent organisation.

12. Intellectual Property

Unless otherwise stated, the content of the Irena Global website, including text, branding, logos, graphics, designs and other materials, belongs to or is used by Irena Global with appropriate rights.

Website content may not be reproduced, copied, modified, distributed or commercially used without prior written permission, except where permitted by applicable law.

13. Prohibited Use

Users must not:

14. Limitation of Liability

To the extent permitted by applicable law, Irena Global shall not be liable for losses arising from decisions, actions, omissions, delays or failures of third parties, including employers, government authorities, embassies, consulates, airlines, recruitment partners or other service providers.

Irena Global is also not responsible for consequences arising from inaccurate, incomplete or fraudulent information supplied by a client or candidate.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited.

15. Force Majeure

Irena Global shall not be responsible for delays or inability to provide services caused by circumstances beyond our reasonable control, including government restrictions, changes in immigration policies, natural disasters, war, civil unrest, epidemics, technical failures, transportation disruptions, strikes or similar events.

16. Changes to These Terms

Irena Global may update these Terms & Conditions from time to time to reflect changes in our services, business practices or applicable requirements.

The updated version will be published on this website with the applicable effective date.

17. Governing Law

These Terms & Conditions shall be interpreted in accordance with the applicable laws and regulations of Pakistan, subject to any mandatory legal requirements applicable to a particular service or transaction.

18. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

19. Entire Agreement

These Terms & Conditions, together with any specific written service agreement, quotation, fee schedule, application terms or other written terms provided by Irena Global, constitute the applicable agreement relating to the relevant service.

20. Contact Us

If you have questions regarding these Terms & Conditions or our services, please contact us:

Irena Global Travel & HR Consultancy
Islamabad, Pakistan
Email: info@irenaglobal.com
Phone: +92 335 2227365